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Terms of Service

Support questions:
E-mail: support@visiohosting.com
Pre-Sales questions:
E-mail: sales@visiohosting.com

Visio Hosting Services Agreement

By purchasing hosting you automaticly agree to the following Terms of Service and are subject onto them. VISIOHOSTING.COM's Term

RESERVATIONS

1. There is no charge for indefinite parking of domains on Visiohosting.com servers or to transfer to another service provider.

2. Domain Parking does NOT include Web Space or Virtual Hosting. You are not provided with the option to submit your own DNS entries as we are NOT a Registrar and therefore assume that you wish to obtain your hosting services directly through VISIOHOSTING.COM.

3. Domain name payments are non-refundable. The 30 day money back guarantee only applies to the hosting portion of your service. Once a domain name is registered, the WHOIS database stores the information and is kept there for a period of one year, until the date of renewal. Payment will NOT be refunded in any circumstance.

4. In the event of a miss-spelling of a domain name upon registration you must register the domain with the correct spelling. There will be no refunds.

GENERAL
1. VISIOHOSTING.COM claims no control whatsoever over the content of the information passing through the VISIOHOSTING.COM HOSTING SYSTEM. VISIOHOSTING.COM does not make any warranties of any kind, whether expressed or implied, for the service it is providing. VISIOHOSTING.COM also disclaims any warranty of merchantability or fitness for a particular purpose.

2. VISIOHOSTING.COM will not be responsible for any damage you suffer. This includes loss of data resulting from delays, non-deliveries, or service interruptions caused by its own negligence or your errors or omissions.

3. VISIOHOSTING.COM'S WEB HOSTING SYSTEM may only be used for lawful purposes. Transmission of any material in violation of any Federal, State, Provincial or local regulation is strictly prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, or material protected by trade secret.

4. We have the right to refuse to host adult content and to remove it from our servers at any time. Further, you are not permitted to distribute material promoting hatred against individuals or groups or any content which may be deemed to be illegal according to the laws of your country of residence. We reserve the right to decline requests for web space rentals and to cancel any account at our discretion. You are also not permitted to distribute material promoting any form of network abuse (such as bulk spam mailers, sniffers, or hacking tools).

5. At VISIOHOSTING.COM and its officer's discretion, access to VISIOHOSTING.COM'S WEB HOSTING SYSTEM may be revoked at any time for abusive conduct on the system and/or the Internet and its resources as a whole. Sending spam (unsolicited email) from a domain or about a domain is considered abuse of the system and will result in the termination of your account. VISIOHOSTING.COM and its officers are deemed as authority to define abusive conduct to the system, and definitions may periodically change or be amended to previous ones.

6. You agree to indemnify and hold harmless VISIOHOSTING.COM from any claims resulting from your use of the service which damages you or another party.

7. Use of any information obtained via VISIOHOSTING.COM'S WEB HOSTING SYSTEM is at your own risk. VISIOHOSTING.COM specifically denies any responsibility for the accuracy or quality of information obtained through its services.

8. You may use ftp to access your home directory for the purpose of installing and editing your web pages as often as necessary.

9. These Terms and Conditions supersede all previous representations understandings or agreements and shall prevail notwithstanding and variance with terms and conditions of any order submitted.

10. If the disk usage, transfer limit or number of email accounts of a hosted package is exceeded, the user's account will be charged for extra bandwidth, disk space and/or email accounts according to our present pricing policy. Warning messages will be emailed to users as they exceed 75% - 90% of their respective bandwidth and disk space limits. Annual accounts that incur extra usage charges will be invoiced separately.

11. Without prior notification, VISIOHOSTING.COM reserves the right to suspend or terminate accounts, remove or modify any files which are deemed to be a threat to the functionality or existence of VISIOHOSTING.COM'S WEB HOSTING SYSTEM.

12. Visiohosting.com will provide a 30 day money back guarantee. The 30 days start from the day we receive the order form. Any set-up fee, extra bandwidth and extra storage space charges are not refundable.

13. Cancellations will NOT generate ANY refund.

14. If any visiohosting.com account is generating web traffic considered unusually high, we may require the site to be placed on a Heavy User server Virtual Server. We reserve the right to make this determination at our discretion.

18. Use of VISIOHOSTING.COM'S WEB HOSTING SYSTEM constitutes acceptance of these Terms and Conditions.

VISIOHOSTING.COM, SERVICE LEVEL AGREEMENT (SLA)

NETWORK UPTIME GUARANTEE
Service Uptime. VISIOHOSTING.COM's target uptime for the Service is 99.9% of the time in every calendar month. VISIOHOSTING.COM also guarantees that the email services, web serving services, DNS services, and the VISIOHOSTING.COM network will be available and function for a minimum of 99.9% of the time, not including scheduled maintenance windows.

VISIOHOSTING.COM will use commercially reasonable efforts to meet or exceed service levels. If VISIOHOSTING.COM fails to meet the foregoing 99.9% service levels set out below in a rolling two month period, then CUSTOMER will be entitled to receive a credit for such outage in accordance with the schedule below. CUSTOMER will be entitled to deduct said credit for such amounts otherwise payable to VISIOHOSTING.COM hereunder, calculated in accordance with the table below for each month (computed by reference to a 31 day month), if more than 20% of the CUSTOMER users are affected. If the actual availability for any three month period is less than 98.00%, CUSTOMER will have the right to terminate this Agreement for breach of contract.

Availability% Monthly Service Credit

99.40 - 99.70 10%

99.00 - 99.40 20%

98.00 - 99.00 30%

97.00 - 98.00 40%

96.00 - 97.00 50%

95.00 - 96.00 60%

Maintenance Services. VISIOHOSTING.COM will provide maintenance as long as this agreement is in effect without charge. Maintenance windows are scheduled at times which least impact our CUSTOMERS based on minimal overall activity on the VISIOHOSTING.COM web hosting systems which may vary from month to month.

Notwithstanding the preceding, VISIOHOSTING.COM reserves the right, in its reasonable discretion, to perform any emergency work outside of any Maintenance Windows in order to keep the VISIOHOSTING.COM System functioning in accordance with appropriate Service Levels. If advance notice has been provided, periods of time the Service is unavailable during Emergency maintenance windows will not be included in calculating the service levels actually achieved.

ACCESS DATABASES
Access is not designed for, nor recommended for use on busy websites. Due to this, we can not guarantee performance for websites which make use of Access databases. We recommend using MySQL or MS-SQL for increased performance and reliability.

In purchasing any hosting, domain or associated products at VISIOHOSTING.COM I agree to the above rules and regulations. I also agree that the above said rules and regulations may and shall be changed at anytime and I am responsible to read and obey them.

ADMINISTRATION DEPT.
VISIOHOSTING.COM


 

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